Playkori Privacy Policy — Your Data Is Completely Safe With Us

Playkori (https://playkori.bet) takes your privacy seriously. This privacy policy explains what personal data Playkori collects, why it is collected, and how it is used and protected.

This policy applies to Playkori's website, mobile application, and all related services. By using Playkori's services, you agree to this privacy policy. This policy has been written in plain language with Bangladeshi users in mind, so everyone can understand it easily.

Playkori may collect your information in several ways. A detailed breakdown is provided below:

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

Playkori uses your information for the following purposes:

• Account Management: Completing the registration process, verifying logins, and keeping your account secure.
• Service delivery: Running betting, gaming, and payment services smoothly.
• KYC Verification: Verifying identity in compliance with international Anti-Money Laundering (AML) policies.
• Customer Support: Answering your questions, complaints, and concerns.
• Fraud prevention: Detecting suspicious activity to keep your account secure.
• Legal compliance: Meeting the requirements of applicable laws and regulatory authorities.
• Service Improvement: Analysing user experience to improve and enhance the platform.
• Relevant Offers: Keeping you informed about bonuses and promotions relevant to your preferences (you can opt out at any time).

Playkori does not generally share your personal data with anyone. However, in the limited circumstances below, certain information may be shared:

• Payment processor: Only the information necessary to process transactions is shared with authorised payment partners, including bKash, Nagad, and Rocket.
• KYC service provider: With licensed verification agencies to complete the identity verification process.
• Legal obligations: When required by a court order or regulatory authority.
• Fraud Investigation: With investigating authorities in cases of serious fraudulent activity.

Before sharing data with any third party, Playkori ensures that the party upholds privacy standards equal to or higher than our own. All third parties are contractually bound to protect your data.

Playkori stores your data on secure servers. Retention periods vary depending on the type of data and applicable legal requirements:

• Active account data: Retained for as long as your account remains active.
• Financial transaction records: A minimum of 5 years as required by law.
• KYC Documents: May be retained for up to 5 years after account closure.
• Gaming Logs: Typically retained for up to 2 years.
• Communication Records: Customer service communications are retained for up to 2 years.

Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified. You may request account closure at any time, though certain data may need to be retained for a specified period for legal reasons.

Playkori uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Essential for the website to function properly. This includes maintaining login sessions and ensuring security. Disabling these may cause the site to not work as expected.
• Functional Cookies: Used to remember your preferences (language, theme). These are optional.
• Analytical cookies: To understand site usage statistics. This data is entirely anonymous.
• Marketing cookies: To show you relevant offers. Your consent is obtained before use.

Playkori uses industry-leading security measures to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & IDS: Advanced firewall and intrusion detection systems are actively in place.
• Regular Audits: Third-party security experts conduct regular system audits.
• Password hashing: Passwords are never stored in plain text — an advanced hashing method is used.
• Two-Factor Authentication: 2FA is supported and encouraged for added account security.
• Access Control: Only authorized personnel have access to specific data.

Keep in mind, however, that no system on the internet is 100% impenetrable. Always use a strong password and never share it with anyone. If you notice any suspicious activity, let us know immediately.

As a Playkori member, you have the following rights regarding your own data:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You may object to marketing communications or certain types of data processing.

To exercise any of these rights, email us at support@playkori.bet. We typically respond to requests within 30 days. In some cases, we may be legally unable to delete certain data — if so, we'll explain why.

Playkori's services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a minor's data enters our system for any reason, the relevant account will be closed and the data deleted as soon as we become aware of it.

Playkori's servers may be located in various countries. When your data is transferred internationally, we ensure that the destination country has adequate data protection measures in place.

For international transfers, Playkori ensures the following safeguards are in place:

• The data protection laws of the destination country are reviewed and verified.
• International data protection agreements are signed with third parties.
• Data in transit is sent in encrypted form.
• Only the minimum necessary data is transferred.

Any international transfer of data is carried out in accordance with the terms of this Privacy Policy.

Playkori may update this privacy policy from time to time. If changes are made, you will be notified in the following ways:

• A clear notice will be displayed on the website.
• A message will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, at least 14 days' notice will be given before they take effect. Continued use of Playkori after any changes constitutes your acceptance of the updated policy.

For any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@playkori.bet (include "Privacy" in the subject line)
• Live Chat: Available 24/7 after logging in to the platform
• Response Time: Responses are typically sent within 24–72 hours

Our support team is available in both Bengali and English. Serious privacy-related complaints are handled with the highest priority.